FREQUENTLY ASKED QUESTIONS (FAQ)
Does my order qualify for free shipping?
We offer free domestic ground shipping on US orders of $100 or over.
Does my order qualify for a free return?
We offer complimentary returns on qualifying purchases within the United States only. Click here for more info.
What forms of payment do you take?
We gladly accept Visa, MasterCard, American Express, and Opening Ceremony E-Gift Cards.
Where do you fulfill orders from?
All orders are shipped out of New Jersey and New York. In an instance where a multiple-item order cannot be fulfilled in full through one of these locations, your order will be split into two separate packages with only one shipping fee, which will be quoted at checkout. Following your split order you will receive two separate email confirmations with separate tracking numbers.
What if I need to make a change to my order regarding address, shipping methods, or the order itself?
Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team as soon as possible at firstname.lastname@example.org and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.
Will I be taxed?
We only charge sales tax to residents living in New York (8.875%), New Jersey (7.00%), and California (8.75%). Orders outside of the US will be shipped DDU (Delivery Duty Unpaid). You are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Opening Ceremony Online is not responsible for the payment of this duty. For more information on any customs and duties that may be incurred, please contact your local UPS customs office at 1-800-742-5877.
When will my credit card be charged?
Credit card charges will only be applied upon order shipment. Pending charges may immediately appear on your credit card statement as a mode of verifying your account. However, your card is only charged when your order is ready for shipment. In the event that you cancel an order or an item becomes unavailable, the pending amount will disappear or be reduced accordingly. (Please note that the time for pending charge removal or adjustment can be longer for debit cards.)
What happens if an item I’ve ordered is actually unavailable?
By virtue of their uniqueness and exclusivity, some of our products are available only in limited quantities. Because of this we cannot always guarantee their availability. If an item in your order becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. Your credit card will not be charged until your order is ready to ship, and we do not bill you for items that are not available. A pending amount may appear on your billing statement immediately after placing your order as a measure to authorize your card. The amount will not be processed until the time of shipment; any pending amounts will be updated or removed.
Do you have any online promotions?
Click here to view current promotions.. Surf our blog, follow us on Instagram or Twitter, like us on Facebook, or subscribe to our newsletter to be hip future events and promotions!
My loved one loves you! Do you have gift cards?
Yup! There are two options: an Opening Ceremony E-Gift Card (valid online only) or an Opening Ceremony Store Gift Certificate (valid only at our physical locations in New York or Los Angeles). For more details, click here.
Where are your store locations?
Opening Ceremony has stores located in New York, Los Angeles, Japan, and at the Ace Hotel in NYC. For store hours, street addresses, and more, click here.
Hmm, I still have more questions.
Can’t find what you’re looking for? Please don’t hesitate to call us at (646) 237-6078 or e-mail us at email@example.com.