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Customer Service

Orders & Payments

ORDERS

Opening Ceremony has created and published the website with the mission to offer a service exclusively for its own clients. The products on sale on the website www.openingceremony.com are destined to the final customer. By “final customer” www.openingceremony.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at www.openingceremony.com therefore, www.openingceremony.com requests users who are not considered a “final customer” to refrain from attempting to establish business relations with www.openingceremony.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, www.openingceremony.com reserves the right to not process orders from persons that are not the final customer and any other orders that are not in conformity with the said commercial policies. www.openingceremony.com reserves the right to decline to process an order and/or offer services to anyone at any time. www.openingceremony.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the client’s bank. www.openingceremony.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and www.openingceremony.com will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of www.openingceremony.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the policy.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from www.openingceremony.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on www.openingceremony.com, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.


Available Items
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. 
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Pre-Order Items
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, www.openingceremony.com will promptly inform and refund customers. www.openingceremony.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Opening Ceremony that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed. 

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock.

PAYMENT METHODS

www.openingceremony.it has the following payment methods available: credit cards (we accept visa, mastercard, american express, diners, discover, jcb and union pay); paypal (to register a paypal account, please visit their website at paypal.Com) and local payments (ali pay for china mainland, hong kong sar, macao sar and taiwan region; sofort for germany, belgium, austria and switzerland; ideal for netherlands).
Please note that all payment transactions are subject to verification with the card issuer. Your credit card will be charged only when the order is finalized, and we will not be held responsible for any refusal of a card issuer to authorize the transaction. Furthermore, we conduct standard pre-authorization on the card; products shall not be shipped until such checks have been performed. Please note that the card issuer may charge a fee or administrative-processing charge; we are not responsible for such expenses.

Please note that it may take your bank additional time to process the funds back to your account.
Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.

The specific Farfetch entity procuring such payment processing services will depend on your location. If you are located in the USA then Farfetch.com US LLC will procure the payment processing services; if you are located anywhere else in the world, or if you are using American Express, Farfetch UK Limited will procure the payment processing services.

*in accordance with the new eu regulation ue 2016/679 on data protection (gdpr), the data may be transferred to non eu countries or countries not belonging to the european economic area, that however grant an adequate level of protection of the personal data. In any case, the data processing will take place in accordance with the provisions of the current rules and regulations.

PRICES AND CURRENCY
The product price shall correspond to the list price appearing on the site. Prices include vat but exclude shipping. Shipping costs (at the stated price) will be added automatically to the total amount due once your items appear in the cart and you have selected your desired shipping method. Delivery prices and costs are subject to change at any time; however, such changes shall not affect the orders for which we have already sent a shipping confirmation. Payments as well as refunds for shipments are all invoiced in euro (eur).