Shipping + Returns

We offer free shipping & returns on all orders over $100 shipped within the US!

order status/create a return


To request a return for your online purchase you may request a label by creating a return through the link above, or visit the store nearest you. Eligible items may be returned within 14 days from the delivery date.

If you would like to return your online purchase in-store simply bring your items to your nearest store location along with a copy of your order confirmation email containing payment details for the purchase. All eligible merchandise may be exchanged or returned for a full refund. Final Sale items and intimate apparel are not eligible to be exchanged or returned. Any Borderfree International orders cannot be accepted in-stores.

Valentine's Day Embroideries

Orders placed from Thursday, February 2nd through Tuesday, February 7th 1:00pm ET using our Standard Shipping method will be delivered by Valentine’s Day, February 14th. Orders placed from Tuesday, February 7th 1:00pm ET through Thursday, February 9th 1:00pm ET must select our Expedited Shipping options to guarantee delivery by Valentine’s Day. Custom embroidered styles are made to order. These items are considered final sale and are not eligble for a return or exchange.

Tracking your order

Once your order has been processed for delivery and shipped out from our facilities, you will receive a shipping confirmation email that contains a UPS tracking number. You can monitor the estimated arrival status of your package by clicking here or by clicking on the UPS tracking number link within the shipping confirmation email. Alternatively, you can visit UPS and use their package tracking feature by directly entering the provided tracking number on their site.

shipping cost & delivery times

Destination UPS Service COST estimated delivery time
continental US
  • Standard
  • Express
  • Rush
  • $7
  • $15
  • $25
  • 5-9 Business days
  • 2-3 Business days
  • 1-2 business day

*This does not include processing time. Please include 1 to 2 business days for processing times including estimated delivery time when tracking your order.
For International Shipping, please refer to International Orders section for further details.