Shipping + Returns
We offer free shipping & returns on all orders over $100 shipped within the US!
To request a return for your online purchase you may request a label by creating a return through the link above, or visit the store nearest you. Eligible items may be returned within 14 days from the delivery date.
If you would like to return your online purchase in-store simply bring your items to your nearest store location along with a copy of your order confirmation email containing payment details for the purchase. All eligible merchandise may be exchanged or returned for a full refund. Final Sale items, intimate apparel, swimwear and beauty products are not eligible to be exchanged or returned. Any Borderfree International orders cannot be accepted in-stores.
All merchandise is eligible to be exchanged or returned within 14 days of date of delivery in the except for intimate apparel, swimwear, beauty products and items that are marked FINAL SALE. Sale styles marked 30% off or more are considered FINAL SALE are not eligible for a refund, exchange or web credit.
Tracking your order
Once your order has been processed for delivery and shipped out from our facilities, you will receive a shipping confirmation email that contains a UPS tracking number. You can monitor the estimated arrival status of your package by clicking here or by clicking on the UPS tracking number link within the shipping confirmation email. Alternatively, you can visit UPS and use their package tracking feature by directly entering the provided tracking number on their site.
shipping cost & delivery times
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*This does not include processing time. Please include 1 to 2 business days for processing times including estimated delivery time when tracking your order.
For International Shipping, please refer to International Orders section for further details.
*Manhattan Same Day orders submitted after 12PM EST will be processed the following business day.