In order to bring you a better online shopping experience, we have partnered with Borderfree. Just select your shipping country and start shopping. All shipping costs, duties and taxes will be provided during check out.
If you would like assistance with an international order, please call us at (646) 237-6078 or email us a convenient time for us to call you and place an order. Thank you!
You may check the status of your international order by visiting the Borderfree Status page.What is the return policy for international orders?
If for any reason you are not satisfied with your purchase please contact us via email and we will provide you with further instructions on how to request a return.
We are unable to provide free returns for international orders at this time. Any return shipping charges will be deducted from the refund. If you selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.
Please note, you have 14 days from delivery date to return your product. Any styles marked as FINAL SALE, Beauty and Intimate products are final sale and cannot be returned or exchanged.
Typically international returns from Borderfree can take up to 5 to 7 business days from the date you return your package to be delivered to the Borderfree hub in the U.S. Once they receive your return, they will process your refund within 1 to 2 business days.
For any returns from the United Kingdom, please allow 10 to 14 business days from the date you return your package to Borderfree for your refund to be processed. The shipping carrier that transports the UK returns have a longer shipping window than other countries.How do I initiate a return for my order?
To request a return for your internationally shipped order, please contact us via email. We will submit your request to Borderfree and provide you with return instructions as well a label for the return of the order.
Once the return item is shipped Borderfree will monitor the return and ensure to issue a credit for the items upon delivery.
We strongly recommend utilizing the return label issued by Borderfree for the return to avoid delays in the processing of your return. Opening Ceremony and Borderfree are not responsible for lost packages shipped using your own return shipping methods.My order was returned to sender. What are my next steps?
In the instance that the carrier was unable to locate your address or was unable to deliver after multiple attempts, your package will be returned to the Borderfree hub by your local carrier at their discretion. Please note some carriers may take up to 6 weeks to return the shipment back to the U.S. Once received our team will be notified and then your refund will be processed. Depending on your country, please allow 2 to 6 weeks for the undeliverable package to be returned to the U.S for a refund.What is Borderfree?
Borderfree is a global ecommerce solution designed to provide an excellent shopping experience for our international customers by presenting product prices in the preferred currency, offering competitive international shipping costs, and delivering the lowest possible guaranteed order totals. Our partnership with Borderfree ensures that our international customer can always buy from us with confidence.How will I know the total cost of my order?
Just add items to your basket and proceed to Checkout. BorderFree will calculate and display the order total in your preferred currency, including shipping cost from our warehouse in the US to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country.
Certain countries will have the option to prepay duties and taxes at the time of checkout in which case a final order total will be provided before you submit your order. If the country is not available to prepay duties and taxes during checkout, your order will be shipped DDU (Delivery Duty Unpaid). You will be liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Opening Ceremony is not responsible for payment of this duty. Please consult your local customs office for more information.
As long as you were presented with the option to prepay duties and taxes during the checkout process, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
In the instance that the prepay duties and tax option is not available to the Ship-To address/country that you entered, you will be liable for all duties, customs and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Opening Ceremony is not responsible for payment of this duty. Please contact your local customs office for more information.
Currently, Borderfree supports billing in more than 60 currencies with more being added on an ongoing basis. Please click on the flag icon at the bottom of the website to view all currencies that is supported through Borderfree. Once you confirm your country and currency preferences, you will be able to see products priced in your selected country.Can I use Borderfree to ship an order internationally but pay in a currency that’s different from the one used by the shipping destination?
Yes, Borderfree supports international gift-giving, which allows you to secure a guaranteed order total in whichever currency you wish to conduct the transaction even if the currency is not used in the destination country. You may take advantage of this benefit if you are traveling or living abroad.What payment options does Borderfree accept?
Currently, Borderfree accepts Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.What are my international shipping options?
The shipping method may vary depending on your ship-to country. Once you go through the international checkout process, the shipping method and shipping cost will be available for your selection.How much does international shipping cost?
International shipping is calculated based on multiple factors, including the destination country, desired shipping speed, number of items purchased, and total weight of the items. International shipping will be calculated during the Borderfree international checkout process.When will I be billed?
Your credit card will be billed by Borderfree when your international order is shipped.How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country’s Customs and Revenues authorities. The total duties are calculated based on a combination of factors, including the country of origin in terms of where the goods were manufactured and the classification of that merchandise as defined by a harmonized system adopted by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout process if your Ship To country allows for the DDP (Delivery Duty Paid) option.
However, if the prepay duties and tax option is not available based on the Ship To address/country that you entered, you will be liable for all duties, customs and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Opening Ceremony is not responsible for payment of this duty. Please contact your local customs office for more information.
Borderfree will notify you during the checkout process if there are any items that cannot be exported from the U.S. or imported into the shipping destination country.How can I track my international order?
You can track the progress of your international package(s) by clicking
Most items arrive 11 to 24 business days after receipt of your order depending on your Ship To address. Shipping windows are estimates and delivery dates cannot be guaranteed.
Occasionally, a single order needs to be sent in two or more shipments. Shipping charges apply only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.
Your credit card will be billed by Borderfree, and your credit card statement will read “BF*OPENINGCEREMONY” where “BF” denotes Borderfree.Who should I contact if I have questions related to my international order after I checkout?
Please contact our customer service team by clicking here, and we will gladly assist you with any questions relating to your international order.Can I purchase or redeem international gift cards?
Unfortunately we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.