CUSTOMER SERVICE

At Opening Ceremony, our goal is to make shopping fun and easy. From helping you find an eye-catching item to providing outstanding customer service, we want you to walk away with something special that you’ll cherish for years to come.

The Opening Ceremony Online team is here to help! Please call us at (646) 237-6078 or contact us us with any questions, comments, or concerns—we’ll help you square them away in no time.

Our Customer Service phone line is open Monday through Friday, from 10 AM to 6 PM (ET) We are closed on weekends and national holidays.

WHAT WE OFFER



FREE SHIPPING AND FREE RETURNS FOR US ORDERS


We offer free UPS Ground Shipping within the US on all orders with merchandise total of $100 or more. Not the right size? No problem. We also offer free return shipping on orders of $100 or more when a Return Merchandise Authorization is requested on eligible merchandise within 14 days of the delivery date. Just affix the label to your package, being sure to include the Return Merchandise Authorization, and send it our way. Please Note: This applies to the shipping within the US only. We cannot offer free shipping or free returns on international orders at this time.


Additional 20% off Sale Items

*Starting Thursday, May 25th at 12:00AM EST through Tuesday, May 30th at 11:59PM EST, take 20% off all sale items online. Use code LETSGO20 during checkout to apply discount. Sale items marked 30% off or more are considered final sale. Promotional offers cannot be combined with certain discounts and cannot be applied toward the purchase of an online gift certificate. This promotion is not applicable to previous purchases or open-to-price adjustments. Offers are non-transferable and have no cash value. Offers may be subject to change at any time without notice and Opening Ceremony reserves the right to end them without notice. Please visit our customer service page for any noted exclusions.


MERCHANDISE EXCHANGE AND RETURN ELIGIBILITY


All merchandise is eligible to be exchanged or returned within 14 days of date of delivery in the US except for intimate apparel, swimwear, beauty products and items marked FINAL SALE. Sale items marked 30% off or more are considered FINAL SALE and are not eligible for a refund, exchange or web credit.

For International Return policy, please check International Orders section for further details.


Nameplate Necklace Customization


Please allow 5 business days for your item to be engraved. Processing time does not include estimated shipping time frame. All customized items are FINAL SALE and are not eligible for return, exchanges or web credit. Requests for changes or cancellations once the item has been sent to production cannot be honored. This promotion is not applicable to previous purchases or open-to-price adjustments. Offers may be subject to change at any time without notice and Opening Ceremony reserves the right to end them without notice.


INTERNATIONAL SHIPPING


For a limited time, we are offering $9.95 USD Flat Rate Standard shipping for orders of $150 USD or more on international shipping.

Please note this promotion only applies to Standard shipped orders and will not apply to countries that do not offer Standard shipping.

Any orders shipped to destinations outside of the United States will be handled by our international logistics partner, Borderfree. Depending on your Ship-To address, your order may be available to be shipped by Delivery Duty Paid (DDP). DDP means that during the Borderfree checkout process, the customer will pay all duties, customs, and sales taxes based on the requirements set forth by the destination country. DDP guarantees that no additional fees will be due upon the arrival of the order.
In the instance that your Ship-To address is not available for prepaid tax and duties, your order will be shipped Delivery Duty Unpaid (DDU). You will be liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Opening Ceremony is not responsible for payment of this duty. Please consult your local customs office for more information.