OC Collection: Production Coordinator (New York, NY)-Posted 2/16/2017
Opening Ceremony Collection is seeking a production coordinator who is a self-starter, organized, focused, and interested in learning about the fashion industry. You should be able to work well under pressure and work independently /as well as with other people. The Product Coordinator will support the Production and development Teams, working closely with them to establish and facilitate production & development flow.
Maintain production WIP charts, track goods in progress and in transit to ensure delivery dates are met
Manage samples; request samples from vendors, maintain sample tracking chart and coordinate sample pass off with the sales and merchandising teams
Data Entry & ERP maintenance- entering orders, costing, dates and status updates
Entering all factory information in the systems
Prepare required reports for pre-production and production meeting
Daily communication with overseas offices
Responsible for ordering all care labels and abiding by all care labeling instructions given by all major department stores we ship to
Responsible for ordering al production trims , hang tags, labels and hangers
OC Worldwide: Customer Service Associate (New York, NY)-Posted 2/16/2017
Opening Ceremony Worldwide is looking for a full-time Customer Service Associate to join our staff. We are seeking a responsible, organized, and dependable individual who is devoted to pursuing a career in fashion, or e-commerce. Our company is growing fast so opportunity for advancement is abundant if you have dedication.
As the Customer service ambassador your primary objective is to ensure that customers' needs are being satisfied and ensuring the customers’ expectations are met during each encounter. You will be the voice of our customer care team, an advocate of our brand and mission. Enthusiasm and authenticity must come second nature in order to provide the level of customer service we need.
As our focus is on the customer, this position will be involved in CRM initiatives, clienteling, policy & procedure development and working with multiple departments for a cross functional view.
Development of the OC customer service program
Overall improvement of our customer engagement through strong phone etiquette
Address and resolve all inbound customer inquiries and issues in a timely manner
Refer unresolved customer grievances to designated departments for further investigation
Develop and maintain a strong product knowledge foundation that is fundamental
Aide customers through suggestive selling and product recommendations
Respond to order status inquiries by providing tracking information and order fulfillment status
Use POS program to confirm stock availability, order status, customer profiles, etc.
Coordinate with store personnel and warehouse staff to obtain measurements and developing sizing charts
Work with our buying team to fulfill special orders, pre-orders and inventory analysis
OCNY: Retail Assistant Manager (New York, NY)-Posted 2/2/2017
Opening Ceremony is looking for an Assistant Manager to join our New York staff. We are seeking responsible, creative, fun, and dependable individuals who are devoted to pursuing a career in fashion or retail.
Meeting sales goals through a strong selling technique and motivation of sales staff
Maintaining the highest degree of customer service by assisting customers directly, and empowering associates to make decisions in the best interest of providing good service
Possessing a strong knowledge of our POS system and its inventory management functions as well as meeting inventory accuracy and shrink requirements
Maintaining merchandising standards as set forth by upper management and keeping in line with the store's overall aesthetic
Exhibiting strong interpersonal skills in dealing with staff, peers, supervisors as well as supervising personnel and enforcing company policies
Opening and closing the store and following all proper beginning and end-of-day procedures
Establish and maintain strong relationships with clients and ensure strore experience is enjoyable and memorable
Recruiting and hiring for all retail personnel and providing training and development reviews
Oversee consistent, balanced, and effective practices from all management team members
OCHQ: Merchandise Internship (New York, NY)-Posted 2/2/2017
Opening Ceremony is looking for an organized, enthusiastic and motivated intern to join our merchandising team, and support the showroom, design and production departments.
Duties would include:
Analyze current market trends and price points to make sure we're competitive across categories
Assist with maintain seasonal linesheets, lineplans and Merchandising tools for each division/category
Analyze sell-through reports on both the wholesale and retail level
Assist in retail buy for OC Collection
Working closely with Design, Production and Showroom teams
Due to the high number of applicants, only those selected for further consideration will be contacted. Thank you for your interest in joining the team at OC!
*Opening Ceremony is an equal opportunity employer and prohibits discrimination in employment based on race, religion, sex, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, medical condition (cancer- or HIV/AIDS-related), disability, as well as any other category protected by federal, state, or local laws.